This can occur if the domain name no longer exists, or the DNS registration has expired or will be renewed tomorrow, or there was a temporary error in DNS lookup. An example of this is a code 21 (see below). ![]() Soft bounce: A soft bounce is a condition where the email address of repeating soft bounces must be declared invalid.Typically, this will mean that the user does not exist. Hard bounce: A hard bounce occurs when the incoming mail server at the recipient informs that the email address is not valid.There are 3 different types of email bounce codes: Hard, Soft or Other. From time to time, it may be problematic to accurately diagnose exactly why an email is bounced, as not all mail servers are equally good at returning a precise answer to why an email is bounced. If the email is bounced, there are a number of different codes that indicate why the email is bounced from the recipient’s mail server. ![]() When you, as a customer at MarketingPlatform, send an email to a contact, a response will be sent back from the recipient’s mail server to MarketingPlatform’s mail server. Email bounces and explanation of bounce codes
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